ibis Edinburgh Centre Royal Mile – Hunter Square

Wonderful
Traveller Type: family with young children

Good
Traveller Type: family with young children
  : Location if great.
  : My bed was terrible to me. Did I complain..No. I figured they were packed due to a train cancelation issues people staying in lobby ect. What did I expect , gonna change a bed?1...I don't think so.

Good
Traveller Type: family with young children
  : Location
  : Cost and cost of breakfast, spending 900 euro and no breakfast for 5 days included, very poor value for money.

Fair
Traveller Type: young couple
  : Location was handy for what we needed. Staff we spoke to were really friendly and helpful
  : Room was hot, it was really loud at night, bed was uncomfortable and pillows were too soft. The carpets were dirty with what looked like bleach stains or candle wax stains and the bathroom towels were marked as well

Fair
Traveller Type: family with young children
  : Location was incredible, really in the centre of the action on the Royal mile. Everything was walkable and it was easy to get to. The hotel bar was a lovely spot for a drink or to relax before heading out to explore and the facilities for the most part were clean, well presented and functional.
  : This was our second visit in the space of a month and for the most part, we enjoyed our stay. However, on this occasion, we had several issues with the woman that was on reception on the 28th of September. When we arrived, we asked for a cot to be provided in our room for our toddler and the reply we received was that we should have told them ahead of time as that's what most travellers do (I thought I had, however maybe my request wasn't clear enough). After dinner we returned to our room with a tired and grumpy toddler, hoping to put her down to sleep straight away, however the cot was provided without a base for the unit, meaning our daughter would be lying with cross braces sticking into her back all night. I went down to reception and asked for a base as was told by the same woman that none of the beds have a base, that's just how they are ( I couldn't recall whether this was the case on the last stay), so I headed back to the room and had a chat with my wife, who did recall last time and knew that it should have a base. This would not only have been incredibly uncomfortable but can create a significant SIDS risk for small children (my wife informed me after the fact)My wife then went to reception and was told the same thing, however when my wife told her that last time we did have a base in the cot, the woman then changed her story to it being only that cot that was missing the base. When my wife called her out on it, she then stated that the housekeeping staff had left, and she couldn't find the base. My wife offered to assist in looking for it and they quickly found the base and resolved the issue we had. This was a totally avoidable issue, we are disappointed to have been lied to, spoken down to like we were asking for something unreasonable and treated like we were unwelcome... so one staff member ruined our experience.

Good
Traveller Type: group

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: solo traveller
  : Excellent location. Very good breakfast. Lovely staff.
  : Nothing really ….. view from windows rather limited, due to location.

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: young couple
  : It was very clean and staff was really friendly always willing to help I took a photo of the alley that was outside our room so it didn’t just look like a wall … which I’ve put in photo for lobby
  : Would of like a bedside table on both sides of the bed and more plug sockets … but I wasn’t to worried about ever of them